Shipping Information

U.S ORDERS

FREE SHIPPING WHEN YOU SPEND $125+ before taxes and shipping. All orders are processed and shipped within 5-8 business days. Orders placed on the weekend and holidays are processed the following business day. For express delivery, orders must be placed before 12 PM PST or it will be processed and shipped the following business day. Signature upon delivery is required for orders over $500.

*Holiday shipping deadlines. You can expect in delay in processing time of up to 7-8 business days.

*Express shipping is not available for P.O box addresses.

INTERNATIONAL ORDERS

All orders are processed and shipped with 2-3 business days. Orders placed on the weekend and holidays are processed the following business day. 

CANADA

*duties and taxes will be collected at the time of purchase

INTERNATIONAL

 
*duties and taxes will be collected at the time of purchase

UNDELIVERABLE PACKAGES

If your order is undeliverable for any reason, due to a wrong address, suite or apartment number, shipping charges will be applied and will not be refundable. All packages returned to our facility will be given store credit only. If we are unable to process your order due to inaccurate, invalid or incomplete information, order processing time may be delayed and our customer service team will contact you via email or by phone.

LOST/STOLEN/DAMAGED PACKAGES

Once your order leaves our facility, we are not responsible for any lost or damaged orders. If your tracking information shows that your order was delivered but did not receive it, please contact customer service at [email protected] within 24-48 hours. We will do our best to remedy the situation. We recommend all customers to purchase our shipping insurance. We have partnered with ShipInsure to provide shipping insurance in the case of lost/stolen and damaged orders. For more information about ShipInsure, please click HERE.

PROMOTIONS & OFFERS

Join the list! You can sign up for our newsletter to receive email updates about promotional offers and deals. Only one promotional code may be used at a time per order. We are not able to re-issue a promotional code for a discounted order that has been returned. All promotional codes are only valid during event itself, unless otherwise specified.